Superior FJ - FAQ
Welcome to the Superior FJ FAQ section. Here, we answer your most common questions to help you enjoy a seamless shopping experience.
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Q-1. What products do you offer?
A: We offer a wide range of clothing items including t-shirts, hoodies, sweatpants, jeans, women's dresses, shorts, and outfit sets. We also have accessories, hats, headwear, home decor, hair and beauty products, and lingerie.
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Q-2. Do you offer custom design printing?
A: Yes, we specialize in custom design printing services. Bring your personal vision to life with our custom-made orders, perfect for individuals, small businesses, and groups looking for unique branding and merchandise.
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Q-3. How can I place a custom order?
A: To place a custom order, please visit our website and navigate to the custom orders section. Follow the instructions to upload your design and choose your preferred product.
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Q-4. How does the custom print process work?
A: Our custom print process involves selecting your desired product, uploading your design, and selecting the print method (DTF, DTG, or heat press). We handle the rest to ensure your design is printed with care and precision.
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Q-5. What is your return policy?
A: We do not offer refunds on custom-made items or hair and beauty products. However, you can receive a refund on non-custom store-bought items if returned within 7-14 days, provided they meet our refund criteria.
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Q-6. How do I return an item by mail?
A: To return an item, mail it back to us. Once the item is received and inspected, a refund may be issued if it meets our refund criteria.
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Q-7. What are your washing instructions for printed items?
A: For printed items using DTF, DTG, and heat press methods, we recommend washing inside out in cold water and tumble drying on low or air drying to preserve the print.
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Q-8. Is there a warranty on your products?
A: While we don't offer a specific warranty, we ensure our products meet high-quality standards. If you encounter any issues, please contact our support team.
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Q-9. Do you offer wholesale opportunities?
A: Yes, we work with small businesses and groups to provide uniforms and merchandise. Contact us through our website to discuss wholesale options.
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Q-10. How can I contact customer support?
A: If you have further questions or need assistance, please reach out to us through our website's contact form. We're here to help!
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For more detailed information, visit our website at www.superiorfj.com. If your query remains unanswered, please feel free to contact us for personalized assistance.